Terms & Conditions

Hurworth Burn Luxury Pet Hotel Boarding Contract

Customer ID:

Your dog will only be accepted for boarding if it is in good health and all inoculations are up to date:

  • Distemper, Hepatitis, Parvovirus “DHP” – (required every 3 years)
  • Leptospirosis “Lepto” – (L2 or L4 are accepted) ( required yearly)
  • Kennel Cough “KC” – (Only Nobivac and Canigen are accepted) – (required yearly) To be given 3 days prior to check in, when possible to give more  protection  it is to be given 3 weeks before check-in to give better protection against Parainfluenza.  Broncho shield Brand will not be accepted.

Proof of up to date vaccines must be sent 1 month prior to check in, to ensure no pet is refused entry on arrival, if there are any issues this gives you enough time to have them done.


No cat can be accepted for boarding unless it has been inoculated against Feline Enteritis and Cat Flu.

Please be aware it is your responsibility to ensure your pet is fully covered for the above vaccines and time scale required. Failure to comply with this will result in your pet being refused entry and no refund will be given.

Fees: Bookings that fall within peak season,  (15th-25th Feb 19), (5th April-23rd April 19), (3rd May-7th May 19),(24th May-30th June 19), (20th July-30th Sep 19) (25th Oct-4th Nov 19) (20th Dec-4th Jan 20) (14th Feb -24th Feb 20) (3rd April-20th April 20) (1st May-5th May 20) (22nd may-30th June 20) ( 20th July-30th Sep 20),  will have a minimum of 3 days boarding charge applied , multiple pets sharing will be charged a single room rate for any unused days, a £50  or 20%   non-refundable deposit is required whichever is greater of the invoice total. All other bookings will require a £20 or 20% non- refundable deposit whichever is greater of the invoice total. New customers will be required to pay a minimum 20% or £100 non-refundable deposit whichever is greater of the invoice total. Bookings that fall within peak season will have a 5-night minimum charge applied, multiple pets sharing will be charged a single room rate for any unused days. All outstanding balances must be paid 1 calendar month prior to check in to secure a booking, any booking made within 1 calendar month will require payment in full at time of booking. Please note that peak season dates will vary slightly each year, please see our website for up to date peak season dates.

All deposits paid are non-refundable and non-transferable. No refunds will be given under 1 calendar month which is also applicable to amended/reduced bookings.

Any cancellations or amendments must be in written form.

We accept Debit cards or Cash; Credit Cards are no longer accepted. 

Pets Sharing: (Same Household Only) Whilst every possible care and attention is given to each pet boarded with us, it is boarded entirely at the owner’s own risk. While pets are sharing accommodation, should we feel the need to separate them, in the interest of the animals’ own safety, a relevant fee for the extra accommodation will be charged, when this is possible, at peak season this will not be possible so  an emergency contact in the UK must be provided, who are able to collect the required pet if there are safety/welfare/bitch in season issues, please note no refund will be given for any pet having to be collected for issues out of our control.

Health & Temperament: Any current or ongoing problems with a pet’s health or temperament must be notified to us at time of booking. We reserve the right to refuse any pet that we consider to be of an unreliable temperament, or sick at the start of boarding. Any dog that shows signs of aggression and we cannot gain access to the room within the first 24 hours will need to be collected by the emergency UK contact, no refund will be given in these circumstances.

Veterinary Fees: Should it be necessary, at our discretion, for a vet to be called for any health condition/illness, all fees incurred will be charged to the owner. All pets should have been dewormed and deflead prior to boarding with us. Should any pet on arrival require treatment for internal or external parasites (worms, fleas) then a charge will be levied.

Pets not collected: If you fail to collect any pet/pets within 14 days of the checkout date you give the owner of the above business the authority to re-home your pets without further reference to you. This is providing that you have not made arrangements in writing for the boarding period to be extended if necessary.

By agreeing to this contract, you accept to abide by these terms and conditions on every occasion that your pet/pets is/are boarded on these premises, failure to comply with these terms may lead to us not accepting your pets in the future.

We use pictures of pets in our care on our social media platforms, pets’ names are not mentioned.

We reserve the right to change these terms & conditions at any time.

Nothing in these terms affects your statutory rights.