Terms & Conditions

Your dog will only be accepted for boarding if it is in good health and all inoculations are up to date:

  • Distemper, Hepatitis, Parvovirus “DHP” – (required every 3 years)
  • Leptospirosis “Lepto” – required yearly – (L2 or L4 are accepted)
  • Kennel Cough “KC” – required yearly (Only Nobivac and Canigen are accepted) – To be given 3 days prior to check in if possible to give protection against bordertella, although when possible we would prefer it to be given 3 weeks before check-in to give better protection against Parainfluenza. Bronchoshield Brand will not be accepted.

Cats

No cat can be accepted for boarding unless it has been inoculated against Feline Enteritis and Cat Flu.

Please be aware it is your responsibility to ensure your pet is fully covered for the above vaccines and time scale required. Failure to comply with this will result in your pet being refused entry and no refund will be given.

Fees: Bookings that fall within peak season (29th March – 9th April) (25th May-4th June) (20th July-30thSeptember) (20th October –30th October) & (21st December – 6th January) will have a minimum of 3 days boarding charge applied (Dogs Only), multiple dogs sharing will be charged a single room rate for any unused days, a £50  or 20%   non-refundable deposit is required whichever is greater of the invoice total. All other bookings will require a £20 or 20% non- refundable deposit whichever is greater of the invoice total.  All outstanding balances must be paid 1 calendar month prior to check in to secure a booking, any booking made within 1 calendar month will require payment in full at time of booking.

All deposits paid are non-refundable and non-transferable. No refunds will be given under 30 days which is also applicable to amended/reduced bookings.

Any cancellations or amendments must be in written form.

We accept Debit cards or Cash, Credit Cards are no longer accepted.

 

Pets Sharing:   Whilst every possible care and attention is given to each pet boarded with us, it is boarded entirely at the owner’s risk. While pets are sharing accommodation, should we feel the need to separate them, in the interest of the animals’ own safety, a relevant fee for the extra accommodation will be charged.

Health & Temperament: Any current or ongoing problems with a pet’s health or temperament must be notified to us at time of booking. We reserve the right to refuse any pet that we consider to be of an unreliable temperament, or sick at the start of boarding.

Veterinary Fees: Should it be necessary, at our discretion, for a vet to be called for any health condition/illness, all fees incurred will be charged to the owner. All pets should have been dewormed and deflead prior to boarding with us. Should any pet on arrival require treatment for internal or external parasites (worms, fleas) then a charge will be levied.

Pets not collected: If you fail to collect any pet/pets within 14 days of the checkout date you give the owner of the above business the authority to re-home your pets without further reference to you. This is providing that you have not made arrangements in writing for the boarding period to be extended if necessary.

By agreeing to this contract, you accept to abide by these terms and conditions on every occasion that your pet/pets is/are boarded on these premises, failure to comply with these terms may lead to us not accepting your pets in the future.

We reserve the right to change these terms & conditions at any time.

Nothing in these terms affects your statutory rights.