Our pet hotel is supervised 24 hours per day this is a requirement of our licence that must be adhered to, we live on site so this is not an issue for us.
Our passion is to give all the pets in our care what they deserve and are accustomed too at home, love, care & understanding, the pets are our No1 priority at all times.
Pets are checked & hatches are opened, TV’s are turned on, temperatures are checked.
All pets are served breakfast or a morning snack, waters are checked, any medications are administered .
All outside runs are hosed then dried out for dogs coming back to their rooms.
8am – 10am
Staff now exercise all dogs, am checkouts are taken out first & dogs that are clean overnight are prioritised also. We take daily pictures and post on Facebook for the owners to see their pets having fun with a member of staff. ONLY your dog will be out with a staff member as we do not mix dogs from different families to ensure the safety of all pets whilst in our care, we also feel this gives your dog that 121 attention they need from our staff whilst they are away from home and missing their owners.
10am – 12pm
Staff now check all dog’s rooms for any hairs and then mop & dry floor, clean PVC curtains, fresh water & morning snacks are then given if allowed, bedding is checked & changed when required cuddles are always available too, they then settle down to have a little nap under their cosy heat lamp or sit in their outside covered terrace to catch a few rays if they’re lucky.
11am – 3pm
This will be when any extras which were added on are given but we do tend to split these up into 15 mins’ sessions to break the day up a little and give them something else to look forward to later in the day, unless you requested otherwise.
3pm – 5pm
Runs are checked again then all dogs are then taken out for an afternoon play or sniff & explore session with a member of staff, whichever they prefer.
5pm – 6pm
All dogs are now fed and waters are checked again & either topped up or fresh is given if required, any pm medications are administered.
6pm – 9pm
We then settle them down after dinners are served, till we then go back at 9pm to re-check that all are dogs are comfortable we will check waters and adjust the heating if required, give bedtime treats if allowed and administer any bedtime medications if required. We then close the hatch to the outside run to ensure all dogs are safe and cosy in their rooms till we reopen at 6am again